AI Concierge (AI Agent) That Elevates Guest Experiences
Lobbychat AI answers up to 80% of common guest questions instantly — 24/7, in 100+ languages — freeing your team from repetitive inquiries and delivering faster, more consistent service.
Built for Hotels, Live in Minutes
Built for hotels. Simple setup, no IT headaches.
Save Staff Time
Automate up to 80% of guest inquiries, letting your team focus on check-ins, upsells, and service quality instead of typing replies.
Deliver Happier Stays
Faster answers mean fewer complaints and better guest sentiment. Response speed directly drives your review scores.
Increase Direct Bookings
Instant, accurate answers guide guests through their journey — reducing booking friction and driving more direct revenue over time.
Reduce Response Delays
Handle instantly multiple chats simultaneously across all time zones at any language, with no delays, yes, even Swahili.
Consistent 24/7 Service
Follows your property tone and brand rules automatically, ensuring every reply feels human and on-brand.
Lower Operational Cost
Free up the Front Desk to focus on high-value tasks, saving 10-15 staff hours per week, delivering seamless 24/7 support.
Key Features
Lobbychat handles conversations instantly, just like your best front-desk staff, but available 24/7
Always-on Guest Assistance
Lobbychat engages every website visitor instantly, answering questions about room amenities, hotel policies, local attractions, and more 24/7. No waiting, no voicemail, no missed opportunities.
Lobbychat AI speaks 100+ languages, so international guests always get answers they understand, yes, even Swahili.
Always Up To Date, Automatically
Lobbychat AI can learn from your website content, prompt, or files, training itself like a real team member but in seconds.
Refine answers anytime based on guest questions, keeping your chatbot smarter with zero extra effort.
From Inquiry to Booking
Lobbychat doesn’t just answer questions — it guides guests toward booking. When a guest shares their dates or preferred room type, Lobbychat instantly prepares a personalized booking link to view live rates and availability.
By reducing booking friction and helping guests take action in the same conversation, Lobbychat turns casual browsers into confirmed reservations.
Smart Escalation
Smart escalation ensures complex issues reach the right team member instantly, with full conversation context. When guests ask about specific availability, rates, or booking modifications,
Lobbychat captures their requirements and immediately notifies your team via email. No lead is lost, and guests receive a clear timeframe for follow-up.
Dashboard Controls
Manage everything from one intuitive dashboard. Update your AI’s knowledge, prompts, customize the chat appearance, and track conversation trends—all in plain language.
The dashboard highlights what guests frequently ask that your website doesn’t answer, helping you close content gaps.
4 Easy Steps To Get Started
STEP 1
We Set Up Everything
Our team handles the initial setup for you, no complicated signup forms or technical work required.
You do not need to build anything.
STEP 2
We Train Your Bot
AI-powered chatbot trained from your site and property details, ready to assist guests.
STEP 3.
Add to Your Website
We send you a one-line code (or instructions for your web team) so the chatbot appears on your site in minutes.
STEP 4.
Review & Go Live in Few Minutes
You preview, approve the answers, and we switch it on — ready for your first guest questions.
Frequently Asked Questions
What is an AI Agent?
AI Agents represent the next generation of chatbots. Instead of depending on manually uploaded questions and answers, they use large language models to understand intent, retrieve the right information, and respond conversationally. In hospitality, this means guests interact with a virtual concierge that can think, adapt, and continuously learn—offering human-like assistance with zero training required.
How does Lobbychat.ai learn?
Lobbychat.ai trains itself by reading your website content, prompts, and uploaded files, just like a real team member would but in seconds. It continuously improves using guest questions and your feedback, so answers get sharper over time without extra work from your staff.
Can the Lobbychat handle multiple languages?
Yes. Lobbychat.ai converses in 100+ languages, yes, even Swahili, so international guests always get answers they can understand.
What happens if the chatbot can’t answer a question?
Guests can email your hotel directly from the chat. This ensures no question is left unresolved and lets your team follow up personally.
Can I update answers myself?
Yes. You can review chat history, edit answers, and add new information anytime from the dashboard. No need to contact support for small changes.
How does Lobbychat ensure safe and brand-appropriate conversations?
Lobbychat follows strict content filters and hospitality-grade standards to make sure every interaction stays accurate, polite, and on-brand. Sensitive or off-topic messages are automatically screened and never reach guests.
Is Lobbychat GDPR-compliant?
Yes. Lobbychat fully complies with GDPR and other data-protection standards used in hospitality. All guest interactions are processed securely, with no personal information stored or shared without consent.
How much does Lobbychat.ai cost? Are there chat limits?
Lobbychat.ai starts at just USD 29.99 per month with unlimited chats included in any language, so you never have to worry about overage fees or hidden costs. And if the chatbot can’t answer a question, it automatically gives guests the option to email your hotel directly, so no inquiry is ever left unresolved.
What questions can Lobbychat answer on its own?
Property information: Room types, amenities, accessibility features, pet policies, parking options Policies & procedures: Check-in/out times, cancellation terms, payment methods, age requirements
Guest services: WiFi access, breakfast hours, pool and fitness center, concierge services Local area: Nearby attractions, restaurants, transportation, directions to the hotel
What gets escalated: Specific availability checks, rate quotes, booking modifications, and complex guest requests go directly to your team with complete conversation context.
How does Lobbychat work with my existing hotel systems?
Lobbychat is designed to work alongside your current setup with zero integration needed, which means no months-long implementation projects, no vendor coordination, and no technical headaches—just add one line of code to your website and you’re live.
Discover How AI Can Transform Guest Experience
See Lobbychat AI in Action
Get a free, no-obligation demo & discover how AI Agents can improve guest experience at your hotel.